Shipping & Returns

Domestic Shipping:

Receive complimentary domestic shipping on orders $75+

International Shipping:

Orders typically process and ship within 1-3 business days. Orders may take 10-14 business days to arrive pending clearance in your country. Please ensure the correct email address and phone number are included at checkout. Once your order has shipped, you will receive an email notification regarding shipping and tracking information.

International orders ship via DHL International. 

Orders that are shipped outside of the U.S. may be required tax and duty payments upon delivery. Knowledge and payment of these fees is the responsibility of the customer and not reimbursed by Emilie Heathe.

For more information, please check with your local customs prior to placing your order.

Returns:

We can accept returns of unused, sealed product. Returns must be initiated within 10 days post-delivery.

NOTE: All sales are final on limited edition collections and collaboration products.

If you would like to process a return, please email us at customer@emilieheathe.com. Return shipping costs will be deducted from a refund given on the original order. Your refund will be awarded after our warehouse receives your return and evaluates its condition.

Lost Packages:

We are not responsible for lost or damaged packages. If there is an issue with your order after it has been shipped, please contact UPS for assistance. We appreciate your understanding.

 

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